FAQ

About Maison Elhoria 


All textile products are manufactured in theUK, and woven between the UK and the EU

We use organic and recycled cotton yarns (GOTS
certified), as well as European woven linen.

Maison Elhoria was founded in 2017 when I,
Sophie, wanted to bring a touch of my French Basque heritage into British
homes. We're known for designing traditional Basque stripes and bold colours
into beautifully crafted kitchen and table textiles—all sewn right here in the
UK. Every piece is designed to be a modern heirloom: something useful and
cheerful that lifts your everyday routine, whether that's drying dishes or
setting the table.

Maison Elhoria's Products

Oven gloves:  Double oven gloves, long
gauntlets oven gloves and round shaped potholders

  • Chef pads for AGA cooker’s hobs
  • Tea towels & hand towels
  • Oven cloths
  • Wash bags
  • Tablecloths, table runners & napkins: Standard and bespoke
  • Fabrics by the meter

Customers highlight:

  • Excellent heat resistance
  • Long protective length (ideal for AGA, Everhot type range cookers -or any
    cooker - users for the gauntlets)
  • Beautiful, vibrant patterns
  • Superior quality compared to most other brands

Wash bags include practical water resistant, wipeable lining, much appreciated by customers.

Yes—especially for tablecloths and runners, which can be made to measure. We can offer table mats, different sized napkins, and are open to suggestions. Get in touch with me, Sophie.

Sustainability

Maison Elhoria follows a slow-fashion, low-waste philosophy:
• Traditionally woven (not printed) textiles
• Organic / recycled yarns / BCI yarns ‘Better Cotton Initiative’
• Support for local UK and European weaving mills

Quality & Care

Reviews repeatedly mention long-term durability, even with heavy use—e.g., oven gloves with years of service before replacement.
Providing you look after the products, follow the care advice

General guidance :
• Wash on gentle cycle, low spin: max 40 degrees
• Soak your stained products in warm water, having rubbed a natural oily soap ( ie: traditional Savon de |Marseille) on the dirty area for a few hours. Change the water and renew if veery dirty/ stained. This will lift the dirty of the fibres gently and naturally.
• Avoid tumble drying – air dry slowly away from direct heat (Aga / Everhot type direct heat or radiator)

Yes they are UKCA accredited and keep your hands and forearms with the gauntlets, heat safe.

As a review noted rightly, repetitive washing will eventually reduce the heat resistance. This is normal wear and tear.

Shipping & Delivery

Usually within the same day if you order before mid day or the following working day; unless there is an issue to resolve with the order.
For bespoke orders, we will be in touch and I will keep you informed of timing; usually 5 to 6 working days , more in busy periods - November and December for instance.
Best hesitate to get in touch if you need more information

Yes. All international taxes and duties (including US tariffs) are included at checkout, so customers have no delivery surprises.

All orders ship from the United Kingdom

Maison Elhoria.com offers free UK shipping from £35.

Customs & Duties

International taxes/duties included in the price→ no extra costs on delivery.
Any issue or question, contact me, Sophie

Returns & Exchanges

What is your return /exchange policy?
We’re happy to offer exchanges on eligible items. Products must be returned in new, unused, and unwashed condition, with no signs of wear, damage, or staining. Please contact us before sending an item back so we can confirm availability and guide you through the process.
If you’re unsure whether your item qualifies, feel free to get in touch with Sophie

What do customers say about Maison Elhoria’s products?

Common themes from verified reviews:
• “Best oven gloves on the market”
• “High quality and beautifully made”
• “Vibrant colours that brighten the kitchen”
• “Fast delivery and great communication”

Exclusive Access & Subscribers

Do you offer early access or member perks?
Yes—website subscribers receive exclusive access to new releases, designs, and selected collections.
Subscribers also benefit from a exclusive once a year sale mid February

Why are Maison Elhoria’s products more expensive than mass-produced items?

Because they are in accord with slow fashion:
• Woven in small batches exclusively for Maison Elhoria In UK/ Europe
• Handmade in the UK
• Made with organic/recycled yarns
• Longer than most
• Ultimately supports normal living wages

How can I contact someone at Maison Elhoria?

Contact Sophie via website contact form or alternatively email sophie@maisonelhoria.com 🙂